Problem between "There are No log files to analyze" error and "Unknown user name or bad password" when I run analysis from the scheduler

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Chan Jacqueine
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I select "Local System account" in the schedule options as DOMAIN /User Name, I got error "There are No log files to analyze" when I run analysis from the scheduler. Also, when I select "Specified account", that I got error "Unknown user name or bad password" in the built-in scheduler. How can I solve it?
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Michael
First of all you need to set FTP server on your remote computer if you don't have one. You can use the IIS FTP server, or another server, e.g. FileZilla's one - http://filezilla-project.org/ . You need to set up the server so you can access your log files.

After it you need to select the FTP log location mode in WebLog Expert in Profile Properties > Log Files. Set file path to analyze all your logs (e.g. something similar to /logs/*.log), server, username and password. The program will download log files automatically and keep it in the cache to avoid redownloading it.
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Chan Jacqueine
How to use FTP instead by setting it on a remote computer?
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Michael
There shouldn't be problems if you use the local path (logs on local drive). In that case you should set the account to "Local system account" in schedule settings. If it doesn't work you should recheck permissions for this folder, especially if you use encryption (local system account cannot read encrypted folders).

Could you recheck that you can use log files in local folder correctly?

As for UNC path - if there are technical difficulties with accessing the files on a network share, you can also use FTP instead by setting it on a remote computer. The only drawback is that the program will have to copy all log files to local cache, it won't be able to read them directly from remote drive.
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Chan Jacqueine
I have tried to install new version. All is successfully, but when I mapped drives and set full UNC path, I still get the error "There are No log files to analyze".
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Chan Jacqueine
the specified account have rights to access.Besides, I already set the local path, the account also cannot access and run.
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Michael
Do you have the problem after you installed the service and changed Log On settings in the service properties? The Log On setting may help if for some reason username/password aren't accepted in the schedule options in WebLog Expert.

However, if the username/password are accepted but the program doesn't find log files that exist, it means that it cannot access them because the specified account doesn't have rights to access them. In most cases the problem appears when the local system account is used and logs are located on a network share as this account cannot access the network.

Please also note that mapped drives cannot be used in this case, full UNC path is required.

The service marked for deletion should be deleted in few minutes. It is also possible to restart the computer to fix the issue.
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Chan Jacqueine
After that, I get new problem...





Also, the error still exist.
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Michael
You need to start it from the Schedule dialog in WebLog Expert first, it's not installed by default.
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Chan Jacqueine
Thanks, But why I cannot find "WebLog Expert Schedule Service"? I just find one file that called "WebLog Expert Web Server Service"...