Problem between "There are No log files to analyze" error and "Unknown user name or bad password" when I run analysis from the scheduler

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Chan Jacqueine
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I select "Local System account" in the schedule options as DOMAIN /User Name, I got error "There are No log files to analyze" when I run analysis from the scheduler. Also, when I select "Specified account", that I got error "Unknown user name or bad password" in the built-in scheduler. How can I solve it?
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Michael
You should try to specify a different local account (e.g. admininstrator account) in the schedule settings. If it doesn't work, you can try to select "Local system account" in the schedule options and then enter account settings in the properties of the "WebLog Expert Schedule Service" ("Log On" tab) in the Windows service settings.
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Chan Jacqueine
I can select "Local system account", but I cannot find the "account settings" in the properties of the "WebLog Expert Schedule Service" ("Log On" tab) in the Windows service settings. Would you mind tell me more details about this? Where is the "Windows service settings"? Thanks.
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Michael
First of all you need to open the "Computer Management" console. To do it, right-click the Computer icon on the desktop and choose the Manage command. Alternatively if you use Windows 7 (and probablyb Vista), you can search for "Computer Management" in the Start menu search field.

In "Computer Management" open Services and Application > Services. Search for "WebLog Expert Schedule Service" in the list (it has to be already started in the program), double-click it and open the Log On tab:



Please note that you shouldn't stop the schedule from the WebLog Expert's Schedule dialog after you changed the service settings as it will reset these settings.
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Chan Jacqueine
Thanks, But why I cannot find "WebLog Expert Schedule Service"? I just find one file that called "WebLog Expert Web Server Service"...
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Michael
You need to start it from the Schedule dialog in WebLog Expert first, it's not installed by default.
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Chan Jacqueine
After that, I get new problem...





Also, the error still exist.
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Michael
Do you have the problem after you installed the service and changed Log On settings in the service properties? The Log On setting may help if for some reason username/password aren't accepted in the schedule options in WebLog Expert.

However, if the username/password are accepted but the program doesn't find log files that exist, it means that it cannot access them because the specified account doesn't have rights to access them. In most cases the problem appears when the local system account is used and logs are located on a network share as this account cannot access the network.

Please also note that mapped drives cannot be used in this case, full UNC path is required.

The service marked for deletion should be deleted in few minutes. It is also possible to restart the computer to fix the issue.
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Chan Jacqueine
the specified account have rights to access.Besides, I already set the local path, the account also cannot access and run.
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Chan Jacqueine
I have tried to install new version. All is successfully, but when I mapped drives and set full UNC path, I still get the error "There are No log files to analyze".