why can't you guys just fix your software? Many users have this issue where the internal webserver stopped working, your fix is to use another companies software (IIS)! You expect us to recommend WebLog Expert to our companies where they will spend thousands on your software!?? Only to make us look bad??? FIX YOUR INTERNAL WEBSERVER and quit blaming end users.. I even tried IIS and I cant login, you guys just stopped responding to me.. How can I recommend purchase of this!?
why can't you guys just fix your software? Many users have this issue where the internal webserver stopped working, your fix is to use another companies software (IIS)! You expect us to recommend WebLog Expert to our companies where they will spend thousands on your software!?? Only to make us look bad??? FIX YOUR INTERNAL WEBSERVER and quit blaming end users.. I even tried IIS and I cant login, you guys just stopped responding to me.. How can I recommend purchase of this!?
Hi James. I'm sorry that you have problems with our software and surely we try our best to fix all issues with it. There are a lot of users that successfully use our software both with the internal web server and IIS.
However, it is important to note that in any case IIS will remain the preferable solution for hosting WebLog Expert reports. The WebLog Expert reporting uses .NET Framework written by Microsoft and the best server for hosting .NET sites (and WebLog Expert reports are simply a .NET site) is IIS.
We surely don't blame end users and we try to help them to manage all issues so they can use our software. We also tested our software with all modern versions of Windows and found no problems with it. The problem is that there may be a lot of different configurations in Windows and we cannot ensure that our software is compatible with all the available configurations. It seems that in this case the specific configuration (that includes both Windows settings and other software installed) prevents IIS to work with the the reporting site for some reason. We have suggested various solutions that helped some other our users that had similar problems, but for some reason it didn't help in this case.
Unfortunately in this case we have ran out of options. So the only solution we could suggest is to try the program on another system, as according to our tests WebLog Expert should work on all modern versions of Windows with default configurations correctly. You can set the program to read logs from a network share and access the reports from any computer, so it could solve the issue.
why can't you guys just fix your software? Many users have this issue where the internal webserver stopped working, your fix is to use another companies software (IIS)! You expect us to recommend WebLog Expert to our companies where they will spend thousands on your software!?? Only to make us look bad??? FIX YOUR INTERNAL WEBSERVER and quit blaming end users.. I even tried IIS and I cant login, you guys just stopped responding to me.. How can I recommend purchase of this!?
So why include a built in web server if it doesn't work, and you don't even recommend using it? Its like me selling you a mini van because you have 4 kids, you need a car that can haul 4 kids. I tell you THIS MINI VAN CAN HOLD 4 KIDS. You get it home but it can only hold 3, You call me, and I recommend you call a third party cab company that can haul 4 kids. WHAT!? You bought the van assuming it would do what is advertised.
I almost bought multiple copies of enterprise assuming it had a built in webserver because we CAN NOT run IIS in our environment. I'm just suggesting you remove the built in webserver from your sell sheet if you are not willing to make it work in any environment like any other enterprise class software vendor. Even the little guys have worked with us to make sure their software does what was advertised, they also want to better their software. You havent touched your internal web server for years, If i had to guess the developer who did great work on it is no longer with you? Anyway, just a suggestion, take it or leave it..
However, it is important to note that in any case IIS will remain the preferable solution for hosting WebLog Expert reports. The WebLog Expert reporting uses .NET Framework written by Microsoft and the best server for hosting .NET sites (and WebLog Expert reports are simply a .NET site) is IIS.
We surely don't blame end users and we try to help them to manage all issues so they can use our software. We also tested our software with all modern versions of Windows and found no problems with it. The problem is that there may be a lot of different configurations in Windows and we cannot ensure that our software is compatible with all the available configurations. It seems that in this case the specific configuration (that includes both Windows settings and other software installed) prevents IIS to work with the the reporting site for some reason. We have suggested various solutions that helped some other our users that had similar problems, but for some reason it didn't help in this case.
Unfortunately in this case we have ran out of options. So the only solution we could suggest is to try the program on another system, as according to our tests WebLog Expert should work on all modern versions of Windows with default configurations correctly. You can set the program to read logs from a network share and access the reports from any computer, so it could solve the issue.
I almost bought multiple copies of enterprise assuming it had a built in webserver because we CAN NOT run IIS in our environment. I'm just suggesting you remove the built in webserver from your sell sheet if you are not willing to make it work in any environment like any other enterprise class software vendor. Even the little guys have worked with us to make sure their software does what was advertised, they also want to better their software. You havent touched your internal web server for years, If i had to guess the developer who did great work on it is no longer with you? Anyway, just a suggestion, take it or leave it..