Report doesn't show OS versions < XP?

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Jim Holcomb
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The report shows 35% of the hits coming from "other". Does WLE not show OS's prior to XP or do I need to make a configuration change? Our application requires IE so I'm trying to figure out if this is Windows 9x or if the browser is not reporting the OS correctly or what. Currently running version WLE 8.0

Thanks,
Jim
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Michael
The program shows "Others" as operating system if it cannot recognize OS by useragent string. However, the program supports recognition of older versions of Windows.

Could you send a log file from your site to us at support@weblogexpert.com? We'll check why the problem appears in this case.
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Jim Holcomb
Thanks, I've sent a log file and a copy of the report generated for it.
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Michael
Most "Others" OS detections for the log appear because of the following useragents:

Mozilla/4.0 (compatible; Win32; WinHttp.WinHttpRequest.5)
Mozilla/4.0 (compatible; MSIE 6.0; MS Web Services Client Protocol 2.0.50727.4216) - several variations with different MS Web Services Client Protocol versions

It's not possible to detect OS for these useragents, while the second one will be still detected as Internet Explorer 6.0 (under "Other" OS).

You can exclude these requests by creating two exclude "User agent" filters, one with value "*WinHttp.WinHttpRequest.5*" (without quotes), and another with value "*MS Web Services Client Protocol*" (also without quotes).

BTW if you use the Professional or Enterprise edition, you can easily check useragents of "Others" OS yourself. To do it, create a new table in Options > Report > Tables and choose "User agent" as main data and "Operating system" as group data.

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