WebLog Expert from behind reverse proxy

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James Kmetz
Hello, I run the built in webserver in WebLog expert, and it sits behind a reverse proxy... I do this for many sites, but WebLog Expert seems to freeze with the "Loading" screen whenever i try to make a selection on the left menu. Any ideas?
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Michael
You can install IIS for free in any version of Windows, it is just necessary to add the IIS feature. IIS is more powerful and stable than the built-in server, so it may solve the problem, and this is the solution we recommend for most problems with the built-in web server.

However, it should be possible to fix the issue with the built-in server too. It seems that the browser cannot get some data from the server. It could be also a firewall or antivirus problem. You can check what URL cannot be accessed and what error you get by checking the developer tools that are accessible in most browsers by pressing F12. E.g. in Chrome you can press F12, click the Console tab in the shown panel and view all the errors (if any). This can help you to identify the firewall problem.

BTW does the same error occurs if you view the reports from the same computer where the program is installed without using the proxy?
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James Kmetz
we don't use IIS... that's why we need your built in web server to work.
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Michael
It seems that the page cannot get response from the server for some reason. I recommend you to try running the reports in IIS instead of the built-in server, maybe it will solve the problem. You can find more information on it at https://www.weblogexpert.com/help/wle... and https://www.weblogexpert.com/help/wle...
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Michael
As the last chance I recommend you to uninstall and reinstall the program. Before it you should back up the program settings by using the File > Backup command. You may also make a copy of the "C:\ProgramData\WebLog Expert" folder just to be sure.

After you uninstall the program check if the "C:\Program Files (x86)\WebLog Expert" and "C:\ProgramData\WebLog Expert" exist. If they exist (the second one should exist after uninstall), remove them manually. After it reinstall the program.

It think that it should be a permission problem. Unfortunately if the reinstall doesn't help, the only thing I can recommend is to try installing the program on another computer.
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James Kmetz
Gave those folders Everyone with read access. No change.
checked to see if authentication features were enabled, they were.
Even tried to give the the apppool admin rights for a test.. No change

Just did an un/install of IIS and re-install same issue. All "Security" options are checked and installed.
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Michael
It seems to be either a problem with permissions for accessing WebLog Expert files from IIS, or a problem with IIS configuration. So you should try to do the following:

1. Set permissions to allow access for all users to the following folders:
"C:\Program Files (x86)\WebLog Expert"
"C:\ProgramData\WebLog Expert"

2. If it still doesn't help, you should try to uninstall IIS (by removing its feature in Windows settings) and reinstall again, you should also check that when you reinstall it ASP.NET 4.5 features as well as authentication features are enabled.
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James Kmetz
Already tried replacing the user. even added a new user... Also tried applicationPoolIdentity to localsystem same issue. restarted the iis site after each change.

Please help me resolve this issue to the end. I see there are a few other people with the same issues out there.
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Michael
First of all you should try to remove the user in WebLog Expert web server and add it again.

If it doesn't help, you should edit the application pool settings for the report (Advanced Settings for the pool) and try to change the pool identity. The default value is ApplicationPoolIdentity, you can try to change it to LocalSystem. It can help in the case the report in IIS cannot read the file with setitngs and so cannot validate the user.
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James Kmetz
.net needed to be registered with IIS... So that part is fixed, now any time i try to logon i get a red warning that my password is incorrect..
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Michael
Does IIS show any error details?

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