invalid user name and password

  • updated

I get an “invalid user name and password when I try to log in to the web server to review reports. This occurred after upgrading to 9.52

I created a new test user and pword and get the same results.

Suggestions please...just spent $400 on upgrade that I can't use.


You should check the user name and password specified in the web server settings:

Please check that the added user has the “Login form” authentication.

If it still doesn’t work, please try to Stop and Start the web server (if you use the built-in server). You can also try to remove all the existing users before adding the new one, maybe one of the existing users is recognized as the one matching the login instead of the intended one.