Error: Incorrect format of file

Avatar
Jayna Locke
  • updated
Very suddenly, I can't run the Analyze function, even though I was able to do so before. I am getting an error message that the log file source I want to analyze has an incorrect file format. But it was working before and I have not changed the file format. Any ideas about how to fix this? I've attached a picture of the message.

Image 31
Replies 2
Avatar
0
Michael
It seems that the program cannot read the ZIP file for some reason. I recommend you to clear the analysis cache for this profile in Profile Properties > General. If it doesn't help, you can download version 8.3 beta, it shows more information on such errors. Alternatively you can unpack this file and analyze unpacked logs.
Avatar
0
Michael
We have improved support for ZIP files in version 8.4 beta, so it may fix the issue. You can download this version from http://www.weblogexpert.com/download.htm

Customer support portal powered by UserEcho